How to Troubleshoot a CenturyTel Remote Control

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Most cable TV providers will, upon installing their service in your home, equip you with a remote control that not only can control cable TV equipment but can also be programmed to control the other devices in your home entertainment center, like DVD players, VCRs, and home stereo receivers. If you use your remote in this capacity, you may occasionally find that it no longer controls the devices for which you have programmed it. This is not a serious problem and it can typically be resolved with some basic troubleshooting.

Things You'll Need

  • 2 AA batteries
  • Press the mode key that corresponds to the device you are trying to control to verify that the remote is in the correct mode. For instance, if your remote no longer controls your DVD player, press the "DVD" button at the top of the remote; you will see the button light up red and go dark again when you release it. Again control the DVD player. A remote that is simply set in an incorrect mode setting is a common cause of a remote losing control of a device.

  • Turn on the DVD player, for example, and point the CenturyLink remote at it. Press and hold down the "DVD" mode button at the top of the remote and the "OK" button for 2 seconds. All the mode buttons at the top of the remote will light up and go dark and the "DVD" button will stay illuminated. Press and release the power button repeatedly until the DVD player turns off (for some devices you may need to press the power button up to 40 times) to reprogram the remote for the DVD player. Once the DVD player turns off, press the "OK" button to finalize the programming. Now control the DVD player again.

  • Open the battery compartment cover on the underside of the remote and place two new batteries inside, matching the polarity ("+" and "-") listed on the battery compartment. After the new batteries are installed, replace the battery compartment cover and reprogram the remote to the devices in your home entertainment center. If the remote is still not controlling the devices in your home entertainment center, contact CenturyLink about replacing the remote.

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