How Can I Make a Postal Complaint?

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The United States Postal Service employs over half a million workers, and delivers 660 million pieces every day except Sunday. With more than 36,000 post offices across the country it should come as no surprise that the postal service receives millions of complaints every year. If you are dissatisfied with the service, there are several ways to file a complaint.

Visit your local post office and ask to speak to a manager. While more complex problems may need a higher level of assistance most problem can be resolved by your local station manager. The manager will take your information and will resolve your problem or provide a status report within two business days.

Call the USPS Customer Service Line at 800-275-8777. A customer service representative will document the details of your complaint. When calling have all pertinent information available such name of the carrier, dates, and address if necessary.

File a complaint online at www.usps.com. Click on the "Customer Service" tab. This link is an electronic response form and after you fill in your contact information and the details of your situation you complaint will be sent to the Post Office that has jurisdiction. The local branch managers should respond to complaints with two business days.

Write the Postal Service's Customer Service Advocate and request assistance. The Customer Service Advocate's office was created in 1971 to handle complaints. The staff at the CSA reviews all complaints for timely response and accurate resolution. You can contact the office at: United States Postal Service Office of the Consumer Advocate, 475 L'Enfant Plaza SW RM 4541, Washington DC 20260-4541.

Tips & Warnings

  • For general assistance or complaints, call the postal service hot-line number 800-275-8777. Phone agents are available Monday-Friday 8 a.m. until 8:30 p.m. and Saturday 8 a.m. until 6 p.m.
  • Document all complaints filed so that you can establish a log of problem services. This will be invaluable in the event of your issue reaching resolution.

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