My Rosetta Stone 3 is Not Responding

Rosetta Stone is second-language acquisition software. Rosetta Stone can help users learn a new language or improve on a secondary language. As with any computer program, though, Rosetta Stone isn't immune to technical difficulties. Whether your copy of Rosetta Stone 3 freezes during use or it simply won't start, you have several options available for restoring the program to working order.

Instructions

1. Check your Rosetta Stone CD for scratches or grime. Try cleaning the disc, if dirty, and then reinsert it into your CD/DVD-ROM drive. Test the CD in another CD/DVD-ROM drive to determine if the problem is related to the CD or your CD/DVD-ROM drive.

2. Restart your computer and relaunch the Rosetta Stone software. If Rosetta Stone becomes unresponsive after a reboot, add the program to the your firewall or anti-virus software's exemption list. After selecting the option to add an exemption to your firewall or anti-virus software's, point the program to the Rosetta Stone .EXE file (C:\Program Files\Rosetta Stone\Rosetta Stone Version 3).

3. Install the Rosetta Stone's update fix if you receive error 2122, 2123 or 2125 after updating the program. Download the update and then install it.

References

• Rosetta Stone: 2123 error message
• Rosetta Stone: The CD isn't working or my computer doesn't recognize the CD

Resources

• Rosetta Stone: Fix for error 2122, 2123, 2125 in Version 3 Personal Edition (Windows only)