How to Recover Your WoW Account

World of Warcraft (WoW) is a massively multiplayer online role-playing (MMORP) game, where thousands of users interact in the WoW online universe at any one time via the Battle.net game servers. When creating a WoW account, users must log in with an e-mail account and password. If you forget your login password, you can take a few steps to create a new password. If you forget what e-mail address you used, you'll need to contact customer service (see Tips).

Instructions

1. Launch your Web browser, then navigate to the Blizzard World of Warcraft website (See Resources).

2. Click the "Log in" link near the upper right-hand corner of the World of Warcraft home page. Wait for the "Battle.Net" login window to appear.

3. Click the "Can't log in?" link beneath the blue "LOG IN" button.

4. Wait for the "Can't log in?" page to load. Enter your BattleNet e-mail address, first name and last name in the corresponding fields on Web form. Click the "Continue" button. Wait for a new page to load and prompt you with a security question.

5. Enter the answer to your secret security question in the field under the "Secret Question" link. Click the "Continue" button.

6. Log in to your e-mail software or online e-mail account. Within a few seconds of entering the correct answer to your secret security question, you should receive an e-mail from "Blizzard Support." The e-mail will contain a link that allows you to access your account and reset the password. Click the link in the e-mail to return to the WoW website.

7. Enter your new WoW password in the "New Password" field. Re-enter the password in the "Confirm Password" field. You can now access BattleNet and your WoW account using the e-mail username and new password.

Tips & Warnings

• If you forgot the e-mail address used to create your WoW account, or if you don't have access to the e-mail account anymore, call the Blizzard support staff at [phone]. When requesting your WoW account information, you must provide the Blizzard representative with your name, credit card number used to activate the WoW account and other pertinent billing information.

• If you are unable to verify your identity over the phone, Blizzard may choose to send you an "Identity Verification" form via e-mail. Once you receive the email, print out the form and fill it out. Include a copy of a valid ID or passport, then fax the form and ID copy to the number listed on the verification document.

References

• BattleNet: Account Recovery
• Blizzard: Billing & Account Services
• Battlenet: Password Retrieval

Resources

• World of Warcraft: BattleNet Login Page