How to Troubleshoot a Maytag Neptune That Will Not Lock

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The Maytag Neptune is a clothes washer that includes several features, such as variable wash and rinse temperatures, extra wash cycles for heavily soiled clothes, a delay wash timer and a locking mechanism to lock the washer during use. This prevents use or interruption of the machine by children or others. The lock engages automatically three minutes after a wash cycle has started and can be canceled by pressing "Start/Stop." However, if the lock does not work, you can troubleshoot a few things that may help to solve the problem.

  • Open the washer door and inspect the drum for any items that may be preventing the door from closing properly. Remove items if the washer is overloaded.

  • Close the door firmly so that the door switch engages. If the door is not closed completely, the lock will not turn on.

  • Unplug the washer, wait one minute and restore power. Select a new wash cycle and press "Start" to begin.

  • Wait at least three minutes after the start of the wash cycle for the lock to engage.

  • Contact an authorized service professional if the lock continues to fail.

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