Firefox Crashes Trying to Play Amazon Music Samples

Trying to play files which are not supported by your system can result in crashes.

If your Mozilla Firefox Web browser starts crashing when you're trying to access streaming media, you can solve this problem by re-installing Firefox. To assure the problem does not happen again, download the flash and DIVX codecs, lower your Windows security settings to allow streaming Internet, and run an anti-virus scan to assure that you do not have a computer virus. If all else fails, using an alternative browser like Google Chrome could solve the problem by being more stable with your system.

Instructions

1. Uninstall your current Firefox. All of your settings will be saved if you select this option when uninstalling. Reinstall the latest edition of Firefox by downloading it to your hard drive and clicking on the executable file.

2. Download the Flash and DIVX codecs. These are used when accessing media streams from Amazon. Go to the Flash website and download latest version and install it by clicking the .exe file; do the same at the DIVX website.

3. Lower your Windows security settings. Click on the security icon in the lower right-hand corner of your desktop. Set the protection to either the lowest or second from lowest setting. Always use the highest setting that will allow your applications to run smoothly.

4. Run your anti-virus program and kill any computer viruses. If your Firefox was working fine and all of a sudden is no longer working, then it very well might be a virus, especially if you surf the Web often.

5. Download and try another browser if all of these options fail to help. Internet Explorer and Google Chrome are sufficient alternatives to Firefox.

Tips & Warnings

• Check all the basics, like whether you are connected to the Internet, before trying other methods.

• Search the Firefox forums for advice, as they are helpful and you can ask specific questions.

• Back up all of your bookmarks before uninstalling your current Firefox.

• Uninstalling Firefox completely will delete all cookies and browsing history, including the cache, so make a backup of any cached files you wish to preserve.

References

• MDN: Media formats supported by the audio and video elements

Resources

• Mozilla Firefox: Need Help with Firefox