How to Ask a Question at eBay
EBay is the largest online marketplace in the world, with more than 90 million users. The auction website connects buyers and sellers. There is very little you cannot find on eBay. But because of the enormous range of products and functions available on the site, the eBay shopping experience can sometimes be overwhelming -- including finding out how to ask a question. If you know where to look, however, asking a question on any topic should take only a few minutes.
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Instructions
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Ask a Seller
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1
Log in to your eBay account and conduct a search for a particular product. Click on the link of the listing in which you're interested.
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2
Click on the seller's username in the upper-right part of the webpage under the header, "Seller info." In the blue-shaded column on the left, click "Contact member."
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3
Click on the bubble next to the topic about which you are inquiring, such as "Shipping" or "Returns." Click the "Continue" button. Enter your question for the seller in 1,000 characters or less. Enter the verification code in the box underneath and click "Send." Wait for the seller to respond via eBay.
Ask eBay
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4
Log in to your eBay account. Click "Contact us" in the upper-right corner.
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5
Enter a keyword or topic into the blank field and click "Search" to generate an automated response to the issue. If you prefer to chat with an automated agent to ask a question, click the "Chat with Emma" button beneath the "Self Service" area. This service is available 24 hours a day, seven days a week.
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6
Click the "Contact us" button to the right of the "Self Service" area if the other methods do not answer your question. Select your topic from the applicable drop-down menu. For example, if you have a question about purchasing a car on eBay, point your cursor on the "Buying" header and click "Buying a vehicle."
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7
Click "Chat with us." Enter your question in the field and wait for an eBay representative to type back an answer. This live service is available from 5 a.m. to 8 p.m. PST, seven days a week.
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