How to Troubleshoot a GE Super Capacity Plus Washing Machine

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The Super Capacity Plus washing machine series made by GE was a top-loading high-capacity residential washer that is no longer manufactured. When you experience problems with a washer in this series, GE suggests that you troubleshoot the problem by examining the machine and its systems yourself before contacting GE directly for customer support and service. Usually, you can fix the issue on your own without the hassle of arranging and paying for in-home service and repair.

  • Measure your detergent according to load size and hardness of your home's water to prevent over-sudsing. GE recommends you use the recommended amount on the detergent bottle or box for the load size you wash. If you have noticeably soft water, use less detergent than typically recommended.

  • Examine your water drainage system if there are water leaks or the GE Super Capacity Plus washer drains slowly or not at all. Confirm your drain hose is correctly placed, unkinked and firmly connected to the drainage system. GE also recommends checking the plumbing for clogs, which may cause the washer to drain improperly.

  • Confirm your water supply is correctly connected if the GE washer is filling slowly or the temperature is incorrect. Confirm the hot and cold lines are connected to the corresponding faucet with rubber washers. Turn each faucet on fully. Check the water supply lines for kinks or leaks. Tighten the water supply line to the back of the GE Super Capacity Plus washer.

  • Close the lid to your GE Super Capacity Plus washer firmly and press "Start" for a full second or two. If the lid is not fully closed and "Start" is not pushed, the wash cycle will not engage.

  • Examine the clothes load in your Super Capacity Plus washer for overloading or foreign objects if you hear clinking or thumping. Remove some clothing, rebalance the load and remove any foreign objects like coins or pens from the washer's drum. Reengage the wash cycle by closing the lid firmly and pressing "Start."

  • Check your electrical system for power. The GE washer should be plugged in securely to an electrical outlet without using extension cords. Reset the circuit breaker if it has been tripped and replace any blown fuses you find in the fuse box.

Tips & Warnings

  • Pauses and stops in your GE Super Capacity Plus washer is normal in many of the wash-cycle settings, GE says, and should not cause concern.

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