Troubleshooting Can't Get Web Mail Page Blank

Purge the Web browser temporary Internet cache to resolve display issues when connecting to Web mail.

Web browsers are configured to locally cache (temporarily Internet cache) Web pages, pictures and other content that is loaded for viewing in the Web browser. Web browsers are also supposed to periodically refresh the temporary Internet cache content, including Web mail pages, however the refresh mechanism may fail if there is a large amount of files in the temporary Internet cache. Purge content from the local temporary Internet cache in order to resolve distorted and blank pages when connecting to Web mail.

Things You'll Need

• Microsoft Windows 7 with Internet Explorer 8 installed

Instructions

1. Click the "Start" button on the Windows 7 desktop. Click "Control Panel," open "Network and Internet" and then open "Internet Options."

2. Click "Safety" and then "Delete Browsing History." Click the "Temporary Internet Files" and "History" check boxes. Uncheck the "Preserve Favorites Website data" box.

3. Click "Delete" and then restart Internet Explorer if it is open. You will now be able to view the Web mail pages.

References

• Indiana University Information Technology Services:How Do I Clear My Web Browser's Cache, Cookies and History?
• Microsoft Windows:Delete Temporary Internet Files