How to Get Information on a Money Order
When you purchase a money order, the issuer of the money order has protocols in place to allow you to check whether or not the money order has been cashed. If it has been cashed, you can also determine who cashed it. To get information on a money order, you need the receipt number, which can be found on the stub that was attached to the money order when it was purchased.
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Instructions
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MoneyGram
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Telephone MoneyGram at 800-542-3590 to find out whether or not your money order has been cashed. This is an automated hotline.
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Enter the purchaser's receipt number for your money order, as well as the amount of the money order to get the status.
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Complete a Money Order Number Search Form (see Resources) to find out if the money order has been cashed if you lost your receipt number. MoneyGram performs a trace on your money order to determine whether or not it has been cashed. As of December 2010, you must include a $40 processing fee with the form.
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Request a photocopy of your money order to determine who cashed the money order. MoneyGram sends you a copy of the front and back of the endorsed money order. To request a photocopy, complete the Claim Card Process form (see Resources). As of December 2010, the fee is $15. You receive a copy of the money order within 30 to 65 days. Express processing is available for a fee of $24: With this expedited processing, you receive a copy of the money order within three business days.
Postal Money Order
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Visit a local United States Post Office.
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Complete PS Form 6401. On this form, you must enter information such as your name, mailing address, the money order receipt number and the date of purchase.
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Present the completed form, along with a $5.40 processing fee, to the postal representative. The processing fee is as of December 2010.
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Wait for the money order status to be mailed to you. If the money order has been cashed, you receive a copy of the cashed money order. If it hasn't been cashed and it has been more than 60 days since the purchase date, you receive a replacement money order.
Western Union
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Telephone Western Union at 800-999-9660 to determine whether or not the money order has been cashed. Listen to the automated prompts. Select option "1," which is the option to check the status of a money order. Enter the money order receipt number to check status.
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Complete a Lost Money Order Serial Number Request (see Resources) to find out the money order status if you don't have the receipt number. You must submit a $30 processing fee along with the form; the fee is current as of December 2010. You receive the status of your money order within six to eight weeks.
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Request a photocopy of your money order to see who cashed the money order. Complete the fields that are located on the back of the money order receipt. Sign and date the receipt. Mail the receipt, along with a written request for a photocopy, to the address that's on the receipt. Include a $15 processing fee, which is current as of December 2010.
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