How to File a Complaint on the US Postal Service in La Habra, California

If your letter doesn't arrive, you may want to complain to the US Postal Service.

The US Postal Service is usually a great way to send personal mail and packages at a relatively reasonable price. It's more often than not a pretty reliable service, too. Sometimes, though, things do go wrong. Whether your mail has gone astray or you've had a bad experience with a member of the Postal Service staff, there may come a time when you have to contact the USPS customer-service department to make a complaint. The procedure for doing so is the same no matter where in the country you're based, from La Habra, California, to Lackawanna, New York.

Things You'll Need

• Internet connection or phone

Instructions

1. Make sure you have the details of your complaint. If you're waiting for a recorded letter or package to arrive, have the details of the sender and the tracking number. If you're making a complaint about a member of postal service staff, make a note of as much information as you can about the individual concerned and the nature of the incident before registering your grievance.

2. Navigate to usps.com and click on "Customer service" in the top right of the screen.

3. Go to the bottom of the page and click on the "email" link in the "How do I file a complaint or get general assistance?" section.

4. Select the nature of your complaint and fill in the details as prompted. If you want to make a complaint about a specific post office, select "Problem" in the "Inquiry type" drop down menu, the "Customer service" tab, then "Support" and "I have a problem with a post office." You'll then have the chance to select the nature of your complaint and fill out the details of the post office concerned and a description of your grievance.

Tips & Warnings

• You can also call the US Postal Service to register your complaint for free on 1-800-275-8777. Lines are open from 8:00am to 8:30pm ET Monday to Friday and 8:00am to 6:00pm ET on Saturdays. The customer service line is closed on Sunday.

• You can contact La Habra's Postal Service to register a complaint directly on 714-992-0580 from 9:00am to 5:00pm PST, Monday to Friday.

References

• USPS