How do I Fix Remote Assistance When a Program Will Not Start?

Remote Assistance is used to connect to other computers.

Windows Remote Assistance is a feature on the Windows XP and later operating systems. It allows you to control a remote Windows computer over a network or the Internet. Technicians use Remote Assistance to help them troubleshoot issues. There is a problem with the "A program has not started. Please try again" error happening on Windows XP Service Pack 2 computers. This is due to the Remote Assistance service not being started or being disabled.

Instructions

1. Click "Start," click "Run," type "sysdm.cpl" in the Open field and click "OK." A System Properties dialog box opens. Click the "Remote" tab. Click the "Allow Remote Assistance invitations to be sent from this computer" checkbox and click "OK." The System Properties window automatically closes.

2. Click "Start," "Run," type "compmgmt.msc" in the Open field and click "OK." Click the "+" sign next to "Services and Applications" and then click "Services" from the drop-down menu. Right-click "Remote Desktop Help Session Manager" in the right pane and click "Properties."

3. Click the "General" tab and then click "Manual" next to "Startup Type" and click "Apply." In the Service Status section, click "Start" and click "OK." The Services window automatically closes.

4. Click "Start," the arrow to the right of "Shut down" and "Restart." Tap the "F8" key while the computer is booting up to boot into Safe Mode. Select "Safe Mode" using the arrow keys on the keyboard and press "Enter." Click "Start," "Run," type "sessmgr.exe --service" in the Open box and click "OK." Restart your computer again to log back in normally.

References

• Microsoft: You receive an "A program has not started. Please try again" error message if you try to start Remote Assistance on a Windows XP Service Pack 2-based computer