How to Improve Quality Productivity in the Pharmacy
Managing a pharmacy involves determining the customer's needs and meeting those needs with high quality in a timely manner. A pharmacy can improve productivity and quality through effective management. Productivity comes from a given output and the amount of input needed to make the product. Profitability of the pharmacy will come from the money left over in sales after the cost of the product is accounted for. To improve quality productivity of a pharmacy, several actions need to be taken at a management level.
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Instructions
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Improve time management. This has to be done at the top management level in the pharmacy. It will include implementing sound management practices, adopting modern manufacturing methods and using research and development effectively. An example would be to continue educational presentations to pharmacy personnel and pharmacy students. Allow those working at the pharmacy to practice current standards of care.
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Plan and coordinate productivity and quality efforts. This is done at middle level management. An example is understanding and evaluating drug purchasing and keeping inventory. It is also important to understand and design drug safety and medication utilization initiatives.
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Work with employees to improve productivity at the lower management level. This includes employee acceptance of change, their commitment to quality and a continuation of improving all aspects of their work.
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Interact with customers. Making sure the customer's understand drug instructions, possible side effects and refill orders. Understanding customer's needs helps management idenify ways to improve quality and productivity. Quality affects productivity. Both quality and productivity affect profitability. The cost of not having quality will eventually result in low profitability.
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References
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