How to Use TAPI With Cisco Call Manager

TAPI (Telephony Application Program Interface) is a phone program interface where you and your computer can communicate over telephones or videos to people or phone-connected resources. You can place calls by clicking on the picture or other image of the person you are calling. You can use a similar GUI to set up a conference call and attend the call at the scheduled time. You can also see with whom you are talking, either individually or at a conference call. You can also add a voice note to an email you sent or listen to a voice note attached to an email you receive.

Instructions

1. Insert the Cisco CallManager CD-ROM into your CD/DVD drive. Then double-click "My Computer" followed by a double-click the CD-ROM drive. Double-click the "Installs" folder, and double-click "Cisco TSP.exe." This begins the installation. Accept the defaults.

2. Click "Start," then launch the Cisco Call Manager administration program. Go to the menu and select "Device," and add a phone device. Click the down arrow link and select "CTI ports." Go back to the menu and select "User" to add a user.

3. Click "Start," then go to the Control Panel. Configure the CiscoTSP program. In the field for user account, add the name of the user. Next, enable "CTI Application Use," click "Yes." In the selection, "Call Park Retrieval Allowed," select "Yes." In the "Device Association" enter all phones you wish to see and use.

Tips & Warnings

• These steps are for the Windows 2000 operating system. They do not work for Windows XP, Vista, or Windows 7.

References

• UReader: Basics Using TAPI 2.x to Connect to Cisco Call Manager 4.1
• SearchExchange: TAPI
• Tapifaq: Introduction

Resources

• Cisco: Cisco TAPI Service Provider Installation and Configuration