How to Investigate Amtrak Personnel
If you have had an unpleasant experience when interacting with a crew member on an Amtrak train, there are a variety of steps you can take depending on the severity of the situation. If an employee has acted suspiciously or blatantly violated the law, get in contact with the police or Amtrak immediately so a comprehensive investigation can be conducted. For less severe situations, you can either conduct a personal investigation into the staff member's history or request that Amtrak conduct one.
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Instructions
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Record the staff member's name. This will be essential in recording any complaint or conducting an investigation.
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Dial 911 or contact Amtrak police at 800-331-0008 immediately if the situation is severe and a crew member has behaved suspiciously or is endangering your safety.
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File a complaint on the Amtrak website if the incident is less severe. This will allow the company to conduct its own investigation into the employee's history to see if similar incidents have occurred in the past. Ask to be kept informed of the results of your complaint. For more immediate assistance or information, you can contact a service representative at 800-872-7245.
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Tips & Warnings
Conduct your own investigation online if you are interested in finding out more about an employee. Several companies, including Intelius and US Search, allow you to conduct online background searches for a fee.
References
Resources
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