How to Handle Clients With Language Barriers
It can be difficult to communicate with a client when there's a language barrier between the two of you. However, while it's difficult, it's not impossible. It will take a little extra effort on your part. The meeting may take a little longer than average, and for that reason, patience on your part is a must.
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Instructions
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Use an interpreter to translate. The interpreter should be fluent in your language, as well as the client's language. If you use an interpreter, require him to sign a confidentiality agreement.
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Speak slowly and clearly. Listen carefully when the client is speaking.
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Avoid using a fancy word, when a plain word will do. Many clients only learn the simple words needed for basic communication. If you use big words he's never heard of, it will be difficult for him to understand what you're saying.
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Refrain from using business and technical jargon. Speak in layman's terms. Don't use slang. If there's a language barrier, there's likely a cultural barrier as well. Different cultures have different meanings for certain words.
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Avoid jokes, or the slightest hint of sarcasm. Because of the language barrier, your client may take what you say literally, and be offended.
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Ask the client if he understands what you're saying. You can even ask him to give his interpretation of what has been said. When there's a language barrier, a person will often pretend to understand what you're saying, and may even nod his head in agreement as you speak. However, this behavior does not necessarily mean he understands.
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