How to Become a Customer Service Representative from Home
With the availability of today's technology, many companies are allowing customer service representatives to work from home. As such, those who want to earn money from the comfort of their own homes have a great opportunity. Working as a customer service representative from home is an enjoyable profession for someone who works well on their own and enjoys helping people.
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Instructions
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Create a resume detailing your work history, focusing on your customer service experience. For example, if you worked in a retail environment or in a call center, you can focus on your positive attitude when communicating with customers or your experience working with data-management systems. Also, detail your computer knowledge, as computer proficiency will likely be a required skill.
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Set up a professional home office from which you can work. Ensure that your workspace is quiet, has a working computer with internet access and has a properly functioning telephone with a headset. Let the members of your household know that when you are working, your office should be treated as a professional workspace.
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Research companies that hire customer service representatives to work from home. Well-known companies such as 1-800-Flowers hire work-at-home customer service representatives. Select several companies that you would like to work for and research them to ensure that they offer legitimate work and are not scams.
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Apply for jobs with the companies that you selected. Be prepared to email your resume or fill out an online application for each company. You may also need to communicate with recruitment firms before being selected for jobs with certain organizations.
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Respond quickly if offered any work-from-home opportunities or if you are asked for more information about yourself. Be prepared to provide an explanation of why you can and should be given the opportunity to work from home, as well as details about your home computer and office space. You may also wish to have a photograph of your home office available in case an employer wants to approve your workspace.
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