How to Train McDonald's Employees
A career in fast food is a good way to begin your employment history, particularly if you are in high school, college or are looking for a flexible second job option. Working at McDonald's is more than just flipping burgers; you learn the art of customer services, how to handle customer complaints, team building and more. McDonald's invests a great deal of resources into training employees.
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Instructions
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Provide new employees with a tour of the facility. McDonald's generally consists of a front counter and drive-through area, where staff has direct contact with customers; a dining area, where customers may eat in; a grill area, where the food is prepared; a small office, where management staff handles their daily responsibilities; a refrigerated area for condiments; a large freezer for meats; a storage area for supplies; and a sink area, where dishes are washed nightly. New employees need to have thorough knowledge of each of these areas and their various purposes.
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Offer specialized training for the employee's position. For example, according to McDonald's.com, the chain is the only one like it that has garnered recognition from the American Council on Education (ACE) for the management-training program. Moreover, the company's Hamburger University offers college credit for some of its management-training classes. Teach employees in front-counter positions essentials like how to work the cash register, the basics of the McDonald's menu, tips on working the drink machines, how to drop fries and apple pies, how to maintain the French fry heating machine and tips on customer complaints. Grill employees should learn how to make the menu items, tips on sanitation and cleanliness and how to work fast and efficiently.
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Allow new employees to shadow existing employees. This gives them a clear idea of the job responsibilities and the most efficient way in which to perform them. Ask them to help with simple tasks like making drinks, sweeping the dining room and front counter areas, tidying up and putting food on trays as they shadow a more senior employee.
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Stress the value of customer service to new employees. After all, customers are the foundation of McDonald's. Therefore, addressing their needs effectively is key. Deal with customer complaints professionally. Teach new hires never to argue with the customer; if the situation is beyond your control, ask for assistance from a manager. Demonstrate the significance of striving to get the customer's order right and teach them to take full responsibility if they don't.
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References
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Comments
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I think it would be a good idea to run background checks on your employees. Doing a yearly background check will help you keep an eye on your employees and their behavior on or off the clock. This way when a customer comes in who may have had trouble in the past with one of your employees you will know how to handle the situation properly, without placing the blame on the customer. There are two sides to every story. Managers should be properly trained on how to handle hostile behavior from their employees against your customers. Laughing at the employees bad and childish behavior is not the solution! If you choose to keep employees and managers employed knowing they behave in a manner that causes your customers to think twice before eating at such places, you will eventually find yourself losing good customers. its not just one customer your losing its also any friends or family of that customer that you lose... word of mouth can be good or bad............
