How to Repair a TiVo
If a TiVo digital video recorder has an error in its menu or runs slower than usual, its system can be reset through the device's system settings. Although a system reset clears out most errors, it may need a power cycle if it continues to present your stored programs or menus slowly. A slow or unresponsive TiVo device requires a power cycle, which removes all power from the receiver and refreshes the information, according to the official TiVo site. For continuous problems, contact TiVo's technical support service for a replacement TiVo, as well as additional troubleshooting options.
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Instructions
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1
Highlight "TiVo Central" using your TiVo remote, and click "Enter." Select "Messages & Settings," and select "Help."
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2
Highlight "Restart or Reset System," and click "Enter."
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3
Highlight "Restart the TiVo DVR," and press "Enter."
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4
Press the "Thumbs Down" button three times, and push "Enter" to confirm the system restart. If the problem persists after restarting, proceed to next step.
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5
Unplug the power cable from the TiVo, and wait 15 seconds before plugging the unit back in.
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Tips & Warnings
For additional support, call TiVo's customer service at 1-877-367-8486.
