How to Troubleshoot a Qwest Actiontec
A Qwest Actiontec is a type of modem you might use with your Qwest Internet service. There are several different types of Actiontec modems, so depending on your area and also on whether or not you've upgraded your service, you might be dealing with different types of modems. Luckily, there are several ways that you can troubleshoot problems with your Actiontec modems to ensure that you have better service.
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Instructions
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Check to see if the lights are blinking on the modem or not. Depending on the type of Actiontec modem you have, there are a variety of lights that should be lit up and should be green. If any of the lights are red, or have gone dark, this indicates connection problems. Unplug the modem and leave it off for at least 10 minutes before you plug it back in. This could fix the problem. It is a good idea to try unplugging the modem first, even if all of the lights seem to be working correctly. You never know when a small connection glitch could be causing problems.
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Restart your computer to ensure that it isn't a problem with your computer's ability to connect to the Internet.
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Call your local Qwest company at the phone number on your service bill. Ask if there are outages in your area. If there are, there is nothing you can do about this and you'll have to wait until the service comes back to get back online.
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Use another computer if you cannot connect, and go to the Qwest modem's page listed in resources. Choose the type of Actiontec modem that you have from the list. Read through the various problems that the modem might have, including not connecting, not staying connected, or having slow Internet. Each problem should include troubleshooting steps you can take to fix the problem. If these don't work, contact Qwest at the number on your bill. It could be that the modem needs to be replaced.
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References
Resources
- Photo Credit back side of a modem image by timur1970 from Fotolia.com
