How to Create a Phone Script

Use a phone script to speak without problems.

Instead of stumbling over your words when speaking on the phone with customers or other employees, you can create a script you read to make few or no errors. You can also use a script to greet people calling your business. Regardless what your need for a script is, there are important factors to include in a phone script. This message should be informative and friendly, and cover all important information related to your business.

Instructions

1. Write the greeting. Consider whom you are speaking with. If it is an incoming call, start with a "Hello," "Good Morning" or "Good Afternoon." Next include a "Thank you for calling (your business' name) this is (your name). How may I assist you?"

2. Start with a "Hello," "Good Morning" or "Good Afternoon" if you are making the call. Next introduce yourself, "I am (your name) from (your business)." Write an explanation of why you are calling in a brief, concise manner. Write down any important facts or information related to your business. Conclude the script with "Thank you and I look forward to working with you in the future."

3. Write a script to speak with your employees or co-workers to make sure you tell them any important information related to your business. You will not need to introduce yourself, but include a greeting and salutation that is polite and professional.

References

• Teledirect Partners: Make the Right First Impression, Create an Introductory Telephone Script