How to Obtain a Customer Service Job
Customer service representatives are integral to most businesses because they are the company's public face. Customer service jobs can open the door to future advancement. If you want to pursue a customer service job, highlight your related experience and skills--oral and written communication skills, positive demeanor and multi-tasking abilities--on your cover letter and resume.
Other People Are Reading
Instructions
-
-
1
Research the current customer service openings in the city where you want to work. Customer service opportunities vary greatly, so search your interests, such as fashion, food services or education. Consult the newspaper classifieds section and online job search engines, and inquire in person at places you'd like to work. Before applying, review the job requirements closely to ensure that you're a viable candidate.
-
2
Update your resume to highlight relevant work experience that shows your competency and comfort with the public. Consider including volunteer work and offices that have helped your communication, organization and multi-tasking skills.
-
-
3
Create a position-specific cover letter for each job, and address the job's requirements and ideal qualities. Present your passion for customer service in a positive and well-written manner. If your resume is weak in experience, express your desire to learn and your knack for learning quickly in your cover letter.
-
4
Ask previous managers and supervisors to serve as references. Choose people who have seen your customer service work and can vouch for your skills. These contacts may be willing to make a call or introduce you to someone with a job opening, so they're a great resource.
-
5
Submit an application (if required), your updated resume and cover letter. Each organization has a different process for applying, so it's important that you follow each one's directions closely.
-
6
Expect competition in the application process and apply to numerous organizations. There are customer service positions in nearly every organization. Customer service representatives held about 2.3 million jobs in 2008, which ranks it as one of the largest occupational categories in the country, according to the Bureau of Labor Statistics.
-
1
References
- Photo Credit customer service image by Mat Hayward from Fotolia.com
