How to Become a Jewelry Representative

Jewelry representatives must be knowledgeable about the craft of making jewelry.

Jewelry representatives typically work with jewelry stores and jewelry manufacturers. Jewelry representatives earn commission based on sales, so it takes a self-motivated and goal-oriented individual to maintain a steady income in this field. You should have a passion and knowledge about jewelry and the process behind making different kinds of jewelry to succeed as a jewelry representative.

Instructions

1. Research the required qualifications to become a jewelry representative. Standard requirements include previous training or experience with jewelry sales, jewelry making and/or a bachelor's degree in business. Job requirements may vary by employer; some employers want at least a few years experience in the jewelry sales field.

2. Learn detailed information on the quality and cut of gold, silver, stones and jewels. A jewelry representative should be able to tell if a piece of jewelry has been custom made or if it is fake or real. You should also be able clearly and effectively explain detailed information about each piece to prospective clients, such as where the materials came from, how it was made, what significance the piece holds and so on.

3. Practice good customer service and learn to effectively close sales. Effective customer service is an essential asset of a sales representative. Some basic customer service tips include: make the customer feel in charge and appreciated, listen attentively, follow through on promises, know the customer's needs behind the jewelry, help the customer understand the product and ask for feedback. Also, do not be afraid to apologize if you make an error or if the transaction does not go as planned.

   In addition to working with customers, a jewelry representative must be able to deal with difficult designers or stubborn manufacturers. Do not take things personally.

4. Browse local newspapers, Internet job boards, visit nearby jewelry stores and network with professionals in the industry. Prepare a current resume, dress professionally and carry the right accessories, such as an organized portfolio. Ask anyone in the industry if they have leads for a jewelry representative, and follow through on all leads until you find the right position for you.

5. Travel when necessary. Traveling to meet clients is a common element of being a jewelry representative. Depending on the employer, regular trips to visit with important clients or traveling outside of the country to research, inspect and acquire precious metals and gems may be required.

References

• Silpada: Become A Representative
• The Customer Service Zone: Customer Service Resource Categories
• ChangingMinds.org: Closing techniques