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How to Use an IP Relay

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IP relay is a way for people with speech and hearing problems to communicate.

An IP relay is a special service designed to assist people who are hard of hearing, deaf or afflicted by other types of hearing- and speech-related conditions. Users access the IP system by using the computer. An IP operator places a phone call for the person and relays back the information in real time. Using an IP relay requires basic steps. By following the suggestions below, you can start using your IP relay system with little effort.

Things You'll Need

  • AOL Instant Messenger
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Instructions

    • 1

      Log into your AIM account, and type "My IP Relay" into the instant messenger contact window.

    • 2

      Enter the telephone number of the other party without dashes, and then click on the "Send" button. A message will appear telling you to hold for the next available IP relay operator.

    • 3

      Type your message when a IP relay operator becomes available. Use certain abbreviations, such as GA for "Go Ahead" or SK "Stop Keying," to communicate smoothly. Type "xxx" after a typo instead of correcting it.

    • 4

      Type "End Call" when you are finished with your conversation, and click on "Send." Your call will be disconnected.

Tips & Warnings

  • If you type "Help," the customer service information will appear.

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  • Photo Credit computer keyboard image by vashistha pathak from Fotolia.com

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