How to Report Bad Business Practices in Augusta, Georgia
If a person or business has a problem with a business, there is a helpful solution. The Better Business Bureau files complaints on behalf of dissatisfied customers and businesses. The mission of the BBB is to solve problems between parties in an efficient manner. Problems are not always between customers and businesses. Businesses can file complaints against other businesses as well. The bureau accepts complaints against any business, not just bureau members.
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Instructions
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Before Reporting
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The BBB should be the last resort in handling difficult matters with a business. Even if the customer has not tried to personally handle the matter with the business, the BBB won't dismiss the complaint. Complaints in Augusta, Georgia can be filed with the BBB of Central Georgia. Their address is 277 Martin Luther King, Jr. Blvd., S.E. Macon, Georgia, 31201-3495. The phone number is 478-742-7999. Local bureaus deal with all complaints, and it will take up to two days for the bureau to receive it. Within 14 days the company must respond. When it does, the person will be given notice. Most complaints are resolved within 30 days. Anonymous complaints are not accepted.
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Complaints can be filed online. There are six different types of complaints you can file. The first, general company complaints, includes the following areas: improper selling practices, non-delivery of goods and services, and misleading advertising.
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Issues concerning new cars can also be reported to the BBB. There is a different link for this category: www.bbb.org/us/auto-line-lemon-law. Or, call 800-955-5100.
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There is also a division for filing complaints about charitable organizations. http://www.bbb.org/us/charity/
Other Types of Complaints
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A person can also file a complaint against BBOnline for violation of privacy.
http://www.bbbonline.org/consumer/complaint/
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Inappropriate advertising directed at children can be reported here:
http://www.caru.org/complaint/
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Keep the wording of your complaints professional. The BBB can ignore complaints that contain profanity.
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Augusta has a another place where customers can report businesses -- the License and Inspection Department. The address is 1815 Marvin Griffin Road. P.O. Box 9270, Augusta, GA 30906. The phone number is 706-312-5050. Along with customer complaints, this department deals with housing codes, property maintenance and building inspections.
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