Alpine Access is one of the leading home-based call center companies in the U.S. Alpine Access invented the virtual call center in 1998 when it created a VPN (Virtual Private Network) allowing people from all over the U.S. to work from home. While working for Alpine Access, agents are trained from the comfort of their own homes to provide quality customer service for large companies across the United States. They have the support of their program's team and access to team leaders, coaches and supervisors who are knowledgeable in their specific programs via chat rooms, instant messaging and over the phone.
Things You'll Need
- PC running Windows XP, Windows Vista or Windows 7
- Minimum 1 GB RAM
- Anti-virus software
- High-speed Internet (DSL or cable)
- Analog landline phone line
- Corded telephone headset
- USB headset
Confirm that you meet all technical requirements. A PC running Windows XP, Windows Vista or Windows 7 with 1 GB RAM is required. Your firewall must be enabled, and an anti-virus software must be installed. Once hired, you must have an analog landline phone line, high-speed Internet and a corded telephone headset with noise-canceling microphone that plugs into a corded landline telephone and a USB headset for training.
Open an admissions account at Alpine Access University by visiting AlpineAccess.com and clicking on "Apply." Fill out a form containing job-specific qualification questions. Depending on the jobs you qualify for, you can expect to spend between one and seven hours on the admissions process.
Select your availability. Alpine Access provides a wide range of schedules. Once you submit your availability, you will be matched with several open positions.
Take the Capability and Commitment Course. This course walks you through detailed information and videos explaining what Alpine Access does and what your role will be as one of its employees. Interactive exercises help you get a feel for what you will be doing as an Alpine Access agent.
Complete the Skills Exam. The Skills Exam is a very important part of the application process, because it determines which positions you are eligible for. During the exam, you will be asked to go through several simulations of how you would respond to certain situations you would face while working for the company. It is very important to complete through the exam carefully. You only get one chance to take the exam to determine eligibility for a position.
Participate in a phone interview once you have completed the Skills Exam. The interview will consist of a few questions about your computer to verify that you meet the technical requirements, and you will be asked to give a brief description of your work history. Upon successful completion of the phone interview, you will receive an immediate decision regarding your hire status, which is conditional until a background check to verify your identity has been successfully completed.
Tips & Warnings
- Make sure you meet all technical requirements before applying to the job. Alpine Access will run a remote test on your computer.
- Photo Credit Comstock Images/Comstock/Getty Images
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