How to Manage Conflict With Your Boss
Workplace frustrations can happen from time to time with co-workers and even your boss. Learning how to deal with a difficult boss makes work more enjoyable and productive for you. Discussing conflict with your boss should be handled differently than a conflict you would discuss with a co-worker, for various reasons. A boss has the ability to terminate you from a position or make your work life miserable if the conflict is mishandled or ignored. Tread carefully but assertively when dealing with a difficult boss.
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Instructions
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Identify the conflict prior to talking with your boss. Sit down with co-workers and get a second opinion about the situation. Figure out if the conflict is regarding job performance or personal vendettas. Remember, you don't have to like someone to show them respect and do your job.
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Prepare your argument or defense before meeting with your boss. Knowing what you want to say and how to say it can make you more confident in speaking to your boss.
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Set up a meeting for a convenient time with your boss. Most managers are busy, so you should be flexible in scheduling with him. If the matter is urgent, tell your boss you would like to meet as soon as possible.
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Be professional when discussing the conflict with your boss. Try not to get emotional if your boss criticizes your work performance or is harsh with you. Be assertive with your boss and use "I" messages to convey your feelings. Present your side of the conflict and allow your boss to have her say as well.
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Attempt to work out a compromise with your boss and accept any constructive criticism to change. Remember, he is the boss and you need to be accepting of any reasonable changes he is asking you to make.
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If you feel the conflict is not resolved or your boss is abusing his power, consider discussing the problem with your union representative (if you have one) or a higher member of management. Consider alternative employment options if you don't believe things will change.
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Tips & Warnings
Take a member of human resources or your union with you if you feel your boss is unreasonable or if you fear for your job security.
Document all incidents of your boss's abuse if you feel he is being unfair. Consider talking to other employees and going to higher management if necessary.
Take a deep breath and remember, your boss is human too. He might not even realize you are upset and be willing to work things out in a reasonable manner.
Confronting a boss can be risky and you could lose your job or be suspended.
References
Resources
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