Avaya Twinning Instructions

Use your cell phone as your office phone by "twinning" the number.

Avaya is a technology company that provides offices with phone systems. These systems have many features, allowing businesses to utilize switchboards, multiple lines, and even video conferencing. Twinning technology lets workers use their mobile devices to receive office phone calls. You can "twin" your office number with your cell phone in order to receive calls anywhere.

Things You'll Need

• Avaya phone system
• Mobile phone

Instructions

1. Press the "Features" key. If you wish to twin the system during a call, press the "Phone" key first and then the features key. The phone key is labeled with a picture of a phone.

2. Press the up or down arrow key until the screen highlights the word "Forward." When forward is highlighted, press select.

3. Press the up or down arrow key to highlight "Mobile twinning." When mobile twinning is highlighted, press "Select."

4. Enter the twinning number. This is the number to which you wish to forward the phone. If you have done this before you will be able to just hit "Enter" if the number is the same. If no number has been set, enter the number you want to use.

Tips & Warnings

• Once a number has been chosen you can enable and disable the feature by just pressing the "Enable" or "Disable" key.

• If you wish to change the twinning number, press the "Clear" key when the number comes up. You can then enter the new number.

• You can ask your system administrator to set a single button to automatically bring up the "twinning" function. This will save you many steps in the process.

• When the phone is set to "twin" you cannot answer the call on the main phone.

• If you have an operator system, this will also not allow the switchboard to retrieve this call, as it will go immediately to the mobile device.

References

• Marketing Tools: Avaya User Guide
• Avaya