How to Repair a Palm Pre
If you are experiencing performance issues with your Palm Pre, a hard reset of the device may be needed to correct the problem. However, a hard reset is labeled as a "Full Erase" on the Palm Pre. A full erase restores the device to its factory settings, returning it to the same working order it was in when you first turned on the device.
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Instructions
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Touch the "Launcher" icon on the home screen.
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2
Select the "Device Info" option, and then choose "Reset Options."
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Select the "Full Erase" option. Touch "Full Erase" when the warning appears.
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Tips & Warnings
A hard reset erases all changes you made to the device, including deleting any apps or programs you may have downloaded.
