Purchasing an upgrade on Celebrity Cruise Lines is as easy as contacting your travel agent and requesting the upgrade. She will find out if the cabin type you'd like is available and quote you the price difference. Getting an upgrade for free, however, has become more difficult than ever before, as cruise lines have had to cut costly promotions like cabin upgrades due to shrinking budgets. If you are looking for a cabin upgrade from Celebrity Cruises, begin by establishing a long-term client relationship with the company. Once that's in place, follow these steps to request a cabin upgrade.
Contact the travel agent you booked your cruise with. Tell her the dates and routes of previous cruises you've sailed with Celebrity Cruises and ask her to put in a request for a cabin upgrade. You may request a cabin upgrade without a history of traveling with Celebrity Cruises, but since upgrades are used to reward loyalty, your chances of getting one are slim to none.
Contact your travel agent about a week after submitting your request. Your travel agent's request will be reviewed and administered by revenue management. If accepted, it must be approved by a cruise line employee at the Director level or above.
Arrive early on departure day and request an upgrade at the pier when you check in. Even if your upgrade request through your travel agent is denied, upgrades are sometimes available at check in. The cruise director knows by this time how full the ship will be and which rooms might be available, so mention your cruise line loyalty upon arrival.
Purchase a guaranteed cabin. Celebrity offers two guarantee options for customers. You can purchase a discounted rate for a generic cabin type or a standard rate for specific category. The bonus with a guaranteed cabin is that you save money and have the possibility of a cabin upgrade. However, if you don't get the upgrade, you may end up in a less desirable cabin.