Subscribers who do not want to continue their service with the Monitronic alarm monitoring service can follow these following instructions on how to cancel their subscription.
For further information, please visit the Moni Smart Security website.
According to the site:
"Should the time come when you decide that a home security solution is not right for you, we don’t think it should be a lengthy process. Simply call us at 800.447.9239 and we’ll send you the easy DocuSign cancellation procedures, which includes an explanation of our 30 day cancellation process and what to expect on your final bill. Early termination charges may apply
You will receive your cancel documents via email within 48 – 72 business hours from MONI Correspondence via DocuSign. If the email is not received in your inbox, please check your spam or junk folder. To complete the DocuSign be sure to follow the on screen instructions.
Please click 'Review Document'
1. Agree to utilize electronic records and signatures for your cancellation
2. Please click 'Continue'
3. Complete our open forum
4. Click 'Sign'
5. Click 'Adopt And Sign'
6. Click 'Finish'
Please note: You must sign the document and send back within 7 days or the link will expire. If the link expires you will need to have a new link sent to you by calling MONI Customer Care at 1-800-447-9239.
You will receive a confirmation email from CustomerCare@myMONI.com with your estimated final bill amount. Once completed your account with cancel 30 days from the date we receive your signed DocuSign. Please be aware you’re responsible for any uncollected balances if you’re still within your contract"