How to Maintain Knowledge Management for a National Building
Some employees are great at certain tasks, while not so good at others. Knowledge Management (KM) encourages employees to share their knowledge with each other to better the organization. The KM process works a bit easier if people keep an open mind, stay flexible and work together, because things won't always work out as planned. Managing employee knowledge can be harder in larger organizations. Still, the process is the same for a national building as it is for other sites.
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Instructions
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Appoint a manager at each location to uphold organizational KM requirements. Her job will be to arrange meetings, formal and informal, and make sure that employees are participating so the project will succeed.
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Seek feedback from front-line employees and others involved in the KM effort. Encourage a sharing environment by giving employees the opportunity to socialize. Develop a buddy system in which employees can work with each other on various projects.
Offer room for enhancement to past and current initiatives.
Offer incentives for participation. Nonmonetary incentives are better since many organizations can't afford extra payments.
Give feedback on a regular basis based on employee participation. Make sure organizational expectations are clear to employees.
Create committees to solve specific problems and offer detailed solutions.
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Act on employee feedback. While some ideas won't be as valuable as others, make sure you use the feedback. No one likes to give constant feedback that isn't actually being used.
It is also good at this point to revisit what the company expected from the KM initiative. Make changes as necessary, based on what is working and what isn't.
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Note successes, even those that are intangible. They may include positive feedback from employees, increases in the number of participants using the system or successful outcomes form access to the KM system.
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Follow through on various areas of the project to make sure things are running smoothly. Too often employers start a project or initiative with enthusiasm, then abandon training and other practices necessary to encourage networking and keep the process alive. Be sure to involve employees in the process.
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Tips & Warnings
Stay abreast of other knowledge management initiatives within your organization''s field to get ideas.
Rotate committee members to keep ideas fresh and give various employees a chance to get involved.
