How to Resolve Organizational Conflict

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Conflict resolution within an organization can be a complicated process.

Organizational conflict is an inevitable part of being a team member. Differing points of view may clash from time to time, so having a constructive and consistent way to reach a compromise is essential for a successful team. Team leaders should facilitate the resolution of organizational conflict while allowing team members to identify and implement a solution together.

Things You'll Need

  • Meeting room
  • Timer
  • Flip chart or paper
  • Pen or marker
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Instructions

    • 1

      Identify the source of conflict. Meet with organization members individually or in a group setting to discuss each person's view on the source of discord. Allow adequate, uninterrupted time for each member to speak, but do not allow any one member to dominate the conversation.

    • 2

      Discuss solutions to the conflict. Brainstorm ideas and give each idea thorough consideration. Allow each organization member to give a solution to the problem without interruption or discredit. Try to come up with at least five to ten workable solutions during this brainstorming session.

    • 3

      Develop a pro and con list for each identified solution. Discuss each person's fears and interests in the solutions being careful to not discredit or downplay fears. Do not allow any one team member to dominate or push ideas onto the team members.

    • 4

      Identify mutually agreeable solutions. Try to find solutions with a common interest among team members, avoiding solutions in which team members have extreme or justifiable fears or which promote disharmony with any one team member.

    • 5

      Pick a solution which meets the needs of all organization members. Compromise may be necessary at this stage, but as a manager, you should allow team members to come to a decision together. Intervene only if necessary to reach an agreement.

    • 6

      Develop a plan of action for the chosen solution. Follow up with your team members in a designated amount of time to determine if the solution has been successful.

Tips & Warnings

  • Set time limits to avoid any one team member monopolizing the discussion and to keep the meeting moving along.

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References

Resources

  • Photo Credit meeting image by Tribalstar from Fotolia.com

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