How to Troubleshoot Having No Sound in IE6 and FireFox
Internet Explorer and Firefox are software applications used to browse the World Wide Web. Occasionally, a browser will experience hardware or software problems that cause the sound not to play on your computer system. Updating the software drivers for your sound card and checking to make sure all hardware is properly connected will often resolve sound problems. Internet Explorer 6 is an older version of Microsoft's browser and updating to a new, more stable version may help; likewise, Firefox users may be able to resolve sound problems by upgrading to the latest version.
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Instructions
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Troubleshooting Sound Hardware
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1
Check the volume on your computer by clicking on the speaker icon in the bottom right corner of the screen. Click on "mixer" and make sure none of the applications such as Firefox or Internet Explorer are muted. Increase the main volume and make sure it is not muted.
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2
Confirm that your speakers are plugged in and connected to your computer. If your computer has internal speakers, check to make sure they are not muted.
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3
Increase the volume on the speakers connected to your computer. Most speakers have a knob on the front you can turn to increase or decrease volume.
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4
Update your sound card drivers. To do this, click "Start," "Control Panel," go to the "Hardware" tab and click "Device Manager." Under "Sound, video and game controllers," double-click on the sound card and go to the "Drivers" tab. Click "Update Driver Software." If you have Windows 7, right-click on the sound card rather than double-clicking. Click "Properties" and go to the "General Tab." Look at the "Device Status" box to see if there are problems with the sound card. If there are problems, follow the instructions in Section 2 for updating Windows, which will update your sound drivers.
Troubleshooting Internet Explorer
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5
Check to make sure you have the necessary plug-ins installed for Internet videos. See Resource 1 for a list of popular plug-ins that you can download.
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6
Open Internet Explorer and click on "Tools." Go to "Internet Options" and navigate to the "Advanced" tab. Scroll down to the "Multimedia" section and check the box next to "Play sounds in webpages." If you are using Firefox, this step is not necessary because Firefox has no similar setting.
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7
Update your browser software. Download Internet Explorer 8 by using the link in Resource 2 and or use the link in Resource 3 to download the latest version of Firefox.
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8
Update your copy of Windows by opening the "Start" menu and clicking "All Programs." Click "Windows Update" and install updates by clicking on the blue text that tells you how many updates are available.
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Tips & Warnings
Some Internet plug-ins such as YouTube videos will have their own volume controls.
When downloading software updates, be sure to download from trusted sites to avoid infecting your computer with viruses or other malware.
References
Resources
- Photo Credit computer speakers image by sarit saliman from Fotolia.com
