How to Help an Employee Reach Higher Levels of Performance
When you have an employee who is performing poorly, take a proactive approach instead of one that is reactive. It costs more money to hire and train a new employee than it costs to help your current employee get better. Often, the employee just needs a little assistance. However, he may not ask for assistance if he is too embarrassed or fearful of how you will react.
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Instructions
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Sit down with the employee, one-on-one, and give him a performance review. If you like, you can first tell him the areas he is performing well in. This will ease the blow when you tell him the areas he is not performing well in.
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Ask the employee what can you can do to help him improve in the areas of low performance. If he can't think of anything, offer him coaching sessions. If you have training videos that he can watch, allow him to watch them. If your company offers in-house training classes, allow the employee to re-take classes for areas he is struggling in.
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Document the performance review on paper. The review should include the areas the employee needs to improve in. It should also include the actions the two of you have agreed upon to help him improve. Sign and date the review. The employee should also sign and date the review.
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Follow the action plan. Monitor the employee's progress to ensure that performance is improving. If the employee's performance is still not improving, move to the final step.
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Advise the employee that if his performance does not improve, his job is on the line. When the employee receives this final warning and knows that you are holding him accountable, he will do everything he can to improve.
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