How to Troubleshoot Microsoft Live Meeting

Microsoft Office Live Meeting is a program used by businesses to arrange and hold meetings online. This allows users to meet with fellow co-workers despite time difference or distance. Users can also use Live Meeting to deliver presentations, gather ideas with co-workers, edit files and collaborate on a virtual whiteboard. If you are having trouble opening Microsoft Live Meeting, finding meetings or adjusting your audio, you can troubleshoot and repair the problems yourself.

Instructions

Error Opening Live Meeting

1. Check your Windows Live Meeting account. You need to use your own account, not a guest account.

2. Click the "Start" button in the left corner of your screen and select "All Programs" near the bottom of the menu. Click on the "Windows Contact" option to see whether any of the operational folders are corrupt or inaccessible.

3. Click "Start" again and click on "Computer." Right-click on the "C:" drive and select "Properties" from the menu. Ensure that you have at least 12 MB of free space available to run Live Meeting.

4. Run an administrative check to see whether the proper Live Meeting services are running. Click "Start" > "Control Panel" > "System Maintenance" > "Administrative Tools." Double click on "Services" to open it. Type your administrative password to enter the administrative settings. Ensure that the following services are running as expected: "Peer Name Resolution Protocol," "Peer Networking Identity Manager," "Peer Networking Grouping" and "DFS Replication."

Cannot Find or Join Meetings

1. Confirm that the password given to join the meeting is correct.

2. Ask the meeting creator whether the meeting is customized to be visible or invisible to others not invited. If it is set to invisibility, someone invited to the meeting must extend an invitation to you.

3. Check the firewall settings on the computer that is sending out the meeting information. Click "Start" > "Control Panel" and enter the "Windows Firewall" options.

4. Click on "Allow a Program through Windows Firewall" and manually choose "Windows Meeting Space."

Audio Won't Play

1. Enter a meeting as an organizer or presenter. Press on the "Live Meeting Console" in the top menu.

2. Open the "Voice and Video" tab and click "Set up Audio and Video." Follow the directions on the screen. If you are using the 2007 version, you must click "Options" under the general "Voice and Video" tab to enter the "Set up Audio and Video" option.

3. Click "Yes" when asked if you want to stop all voice and video conversations and proceed with the setup.

4. Complete each step in the audio setup wizard and provide information when prompted to. Audio will appear once the wizard has been completed.

References

• Microsoft Windows: Troubleshoot Windows Meeting Space
• Microsoft Support: Live Meeting Solution Center