How to Upgrade Tivo Series 2 to Tivo HD

TiVo allows customers with at least one-year tenure to upgrade their hardware at a discount.

The hardest part about investing in electronics is that they can either malfunction or become outdated. A TiVo Series 2 records television shows and can download movies from Amazon on Demand, among other things. But it can't record in high definition or access some of TiVo's third-party features, such as a TiVo HD or TiVo Premiere. There are two ways to acquire a HD-quality TiVo: purchase the hardware at full price or replace the old TiVo using TiVo's upgrade program. The upgrade program rewards customers who have been a customer for at least one year by providing discounts on new TiVo hardware.

Instructions

1. Log on to your TiVo account on TiVo's Web site (See References). You will need your e-mail address and password registered with TiVo's database. For assistance, call customer support at 877-367-8486 for help accessing your online account.

2. Verify upgrade eligibility by viewing the "Upgrade" page from your TiVo online account. If you are eligible, an icon should be active on the Web page.

3. Click the "Upgrade" icon. From there, select the TiVo unit that suits you. Usually there will be a standard model and a deluxe model with a larger hard drive.

4. Select a new contract to replace your old contract.

5. Enter credit-card information and the shipping address to finalize the purchase.

Tips & Warnings

• You can keep your old TiVo unit after you upgrade. You can use it as a secondary unit in another room or if you have no use for it you can recycle the hardward or donate it to a friend or charity.

• Customer Support and the TiVo Sales Team can assist with the entire upgrade purchase.

• Customers with Product Lifetime Service are eligible for special discounts at any time.

• The TiVo Upgrade renews the commitment of your contract.

• If you are still under commitment on a one-year contract, you won't be eligible for upgrade prices until the commitment ends. For three-year commitment customers, upgrade eligibility will be available after the first year of subscription.

References

• TiVo