How to Troubleshoot a Windows Standard Wireless Optical Mouse
Your wireless optical mouse may stop working or the mouse cursor may suddenly freeze up on the computer screen. Neglecting to replace the batteries on your wireless mouse within six months can cause the device to stop working or behave erratically. If you're having difficulty getting your wireless mouse to function properly, follow a few steps to help solve some common problems.
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Instructions
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Replace your wireless mouse battery. Turn the mouse over and make certain that you turn off the device. Remove the battery compartment cover. Lift or pull out the old batteries in the compartment. Replace the old batteries with new batteries that are the same type. Insert the new batteries into the compartment in the same direction that the old batteries' positive and negative ends were placed. Put the battery compartment cover back on and turn on the mouse.
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Check to see if any dirt, dust or debris is stuck under the optical sensor on your wireless mouse. Remove any obstructions that may cause the mouse to function erratically. Wipe the surface and bottom of your wireless mouse with a clean, damp cotton cloth to remove any dirt or dust build-up. While you're cleaning the mouse, make certain that you do not to touch the optical sensor. Also, use a can of compressed air to blow out any debris that may be stuck under the optical sensor.
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Connect the wireless receiver to a different universal serial bus (USB) port if your wireless mouse movements are jerky. Sometimes a wireless optical mouse may experience interference from other wireless devices. Move the wireless receiver away from wireless devices such as wireless network adapters, cell phones and radios that may be interfering with the mouse's signal. Also, make certain that you keep your wireless mouse at least 8 to 12 inches away from the receiver.
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Download and install new drivers for your wireless optical mouse. Go online and visit the manufacturer's website for updated drivers for the mouse. Your wireless optical mouse drivers may be corrupt, and installing newer drivers can help fix some problems.
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Test your wireless optical mouse on another computer to find out if the mouse is actually defective. Computer problems, such as incompatible mouse drivers, defective USB ports, and hard drive failure can cause your wireless optical mouse to stop working or malfunction.
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Use diagnostic tools to monitor and test your wireless mouse to report when the device is failing or defective. For instance, the "Mousinfo" diagnostic tool is available online at Microsoft.com, and "Fresh Diagnose" software utility (see Resources, below) can be used to troubleshoot your mouse problems.
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Tips & Warnings
You can extend the battery life of your wireless optical mouse if you practice using several keyboard shortcuts. Frequently clicking and using the buttons on your wireless mouse can deplete the battery's charge more quickly.
References
Resources
- Photo Credit wireless mouse image by TEA from Fotolia.com
