Xerox M20 Troubleshooting

A Xerox M20 makes copying easy.

The Xerox M20 is a multi-function copier that can process up to 22 pages per minute. It also has the capability to fax, scan and email. With so many features, it is inevitable that glitches will occur. Most problems are relatively simple, and error messages will point you to where you can apply simple troubleshooting steps. If the problem is more complex, have a qualified Xerox technician service your machine for you.

Instructions

1. Remove a misfed document if the copier displays a message reading "Document Jam." Lift up the document feeder cover and turn the roller to remove an Exit Misfed document. Lower the document feeder back into place and feed the document through again. If the document is jammed on the Input side, open the cover and gently pull the misfed document to the right and out of the feeder.

2. Pull out the paper tray and lift the tray to release it from the copier if the copier displays a message reading "Paper Jam O." Remove the jammed document, and open and close the side panel of the copier to clear the error message.

3. Unplug the power cord and plug it back in again if the copier displays a message reading "Fuser Error, Open Heat Error, Heating Error and Overheat." If the problem persists, call for a service.

4. Remove the toner cartridge and shake it from side to side if the copier displays a message reading "No Developer Cartridge." If this does not do the trick, you may need to replace the cartridge. Pull the release latch to open the side cover, and open the front cover. Twist the cartridge locking-lever upwards and remove the toner cartridge. Insert the new cartridge and lock the lever into place. Shut the front cover and the side cover.

5. Power off the unit and power it on again if the copier displays a message reading "LSU Error." A problem has occurred with the Laser Scanning Unit. If the problem persists, call for a service.

Tips & Warnings

• The copier will automatically shut itself off when not in use for a prolonged period. This is an energy saving feature and is normal.

• Do not place the copier near any heat source, such as heaters or ovens.

• Do not remove any fixed covers on the copier.

• Unplug the copier before servicing or cleaning.

References

• Xerox: Support & Drivers: CopyCentre C20 WorkCentre M20/M20i User Guide