How to Make a Follow-Up Phone Call

Stick to a few basic steps to make a successful follow-up call.

Whether you're calling a colleague back to confirm a meeting time, or want to inquire about the status of your interview with a potential employer, it's important to know how to make the follow-up phone call. Sticking to a few easy steps with help you make a professional impression that is sure to boost your reputation or chances of landing that dream job.

Things You'll Need

• Telephone
• Pen
• Paper

Instructions

1. Write down all the important details you'll need for the call, such as the name of the person's you're calling, a summary about the last conversation you had and the name of the company the person is affiliated with. If you were supposed to call back with details about an upcoming project or meeting, be sure to write these points down in an organized fashion, so that you'll be prepared to discuss them during the follow-up call.

2. Dial the colleague or potential employee's number, and be prepared to speak clearly by refraining from eating or drinking. It also helps to form your mouth into a smile so that you sound cheerful and alert when speaking. Greet the person on the other end with 'Good morning/afternoon,' and state your name and company name. State that you are simply following up based on the last conversation you've had with the individual, and begin addressing the points you need to cover.

3. Keep your paper and pen with you during the call, so that you can jot down notes and remind yourself to ask certain questions or bring up additional points. If you're leaving a message, state your name and company clearly, as well as the time and day of the week that you're calling. Briefly address any subjects that you intended to discuss, and provide your phone number and email address so the person can get back in touch with you at his convenience.

Tips & Warnings

• Keep your call concise when following up with a potential employer. State your name and remind the employer of the date that you interviewed. Thank the employer for the opportunity to interview, and only call once to follow-up. It's also a good idea to send a thank-you note to the office a day or so after your interview.

References

• Quint Careers: Follow Up All Job Leads: Don't Wait by the Phone (or Computer)
• Monster: A Follow-Up Call Wins the Interview
• Action Plan Marketing: The Art and Science of Telephone Follow Up