How to Troubleshoot Qwest DSL With MSN Premium
If you are having Internet connection issues with Qwest DSL usually the issue is either with your modem or the computer itself. Whether you are using MSN premium or other software that is configured to work with Qwest the remedy of troubleshooting the connection will be the same. If you have a wireless modem, Qwest suggests first connecting the DSL modem to the computer to verify there is an Internet connection. If you are unable to connect to the Internet, the issue can be Qwest.
Other People Are Reading
Instructions
-
-
1
Reboot your computer and unplug all modems that you are using to connect to the Qwest DSL service. Keep the modems unplugged for approximately 60 seconds. Reboot the computer and plug the modems back into the wall outlet and check for Internet connectivity.
-
2
Right-click on the icon depicting your wireless connection located on the status bar to right corner of your screen. A list of available wireless networks will populate. Right-click on your intended network and either click connect if there is no connection or disconnect (then connect) if there is. Input a username and password that you created or was provided by Qwest, and click connect. Attempt to access the Internet.
-
-
3
Navigate to http://192.168.0.1 (or 192.168.1.1) using your Internet browser to access your modem or Qwest security settings screen. Click on the wireless setup tab and verify if the wireless connectivity is clicked to "on."
-
4
Check the connections going to and from the computer and modem to ensure they are snugly fit into their proper ports. Check the filters that came with your modem to ensure they are properly connected in all of the telephone outlets in your home.
-
5
Look on the back of your modem and press and hold the reset button using a pointed object like a paper clip or toothpick. Keep the reset button pressed and held for approximately 30 seconds or until you see the modem reboot itself. Perform this step as a last resort as it puts the modem back to factory settings.
-
6
Click on the start-menu control panel and navigate to the security settings within Windows and check for automatic updates. According to Qwest support and troubleshooting, certain updates may be necessary that can cause the Internet to stop working. Keeping Windows up-to-date with the latest software can possibly fix your issue.
-
1
