How to Troubleshoot Problems With Windows Media Player

Windows Media Player operates as the default media application on Microsoft Windows operating systems. In general, Windows Media Player operates well and causes relatively few problems. Yet, like any software, Windows Media Player does not always work properly. Microsoft provides a plethora of advice about troubleshooting Windows Media Player. You can solve almost any problem with Windows Media Player by troubleshooting the software on your own. If all of your troubleshooting efforts fail, you should contact Microsoft for individualized support.

Instructions

1. Update your version of Windows Media Player. You may encounter an error message that states you cannot play a file because you do not have the necessary codecs. You can upgrade your version of Windows Media Player for free through Microsoft's website (see Resource). Microsoft claims that Windows Media Player 10 and later can play most files without the need for codec downloads.

2. Fix flickering or choppy video. Again, downloading a newer version of Windows Media Player can alleviate this issue. Otherwise, Microsoft suggests that you tinker with video acceleration to fix playback problems. Go to "Tools." Select "Options." Go to "Performance." You can scroll up and down in "Video Acceleration" to troubleshoot this playback issue.

3. Fix your issue with full-screen playback. A common problem involves not being able to watch video in full-screen mode. Go to "Tools", "Options", "Performance" and click on "Advanced." Select the option to "enable full screen mode."

Tips & Warnings

• If you cannot resolve your issue by updating your version of Windows Media Player or tinkering with the settings, you should contact Microsoft at 800-936-5800 or online (see Resources). The operators will be able to further assist you with your issue.

References

• Microsoft: Troubleshoot Windows Media Player

Resources

• Microsoft Windows Media Player
• Microsoft Support