How to Retrieve Your Password & Email for XBox Live


When creating an Xbox LIVE account, users are also asked to create a Windows LIVE ID by entering an email address and password. This Windows LIVE ID allows Xbox LIVE users to access account settings on or recover their gamer tag to a new console. Over time, email and user-created passwords for Windows LIVE ID may be forgotten. Fortunately, Microsoft gives gamers the ability to retrieve this information.

  • Turn on your console and log in to your Xbox LIVE account.

  • Press the guide button on your controller to call up the home menu.

  • Scroll to the settings tab of the pop-up menu.

  • Choose account management from the resulting list of settings options. The pop-up menu will close and an account management screen will appear.

  • Choose Windows LIVE ID from the resulting account Management menu.

  • Record your Windows LIVE ID email address from the right-hand pane of the resulting menu.

  • Navigate to on your computer, then select the sign-in link in the top right corner. This directs you to a page where you can sign into your Windows LIVE ID.

  • Click the blue "forgot your password" link. This directs you to a new page where you can begin to retrieve your Windows LIVE ID password.

  • Enter your email address into the corresponding text field, then enter the security characters into its corresponding field. Click to continue.

  • Choose to either reset your password via email or answer your secret question. Resetting the password via email sends a link to your provided email account to reset your password. Choosing the latter sends you to a page where you can answer your secret question that you chose when you set up the account. Answering the question correctly reveals your password.

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  • Photo Credit controller image by Thommi from
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