How do I Track a Package in the Canadian Postal Services?

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Tracking services with Canada Post don't apply to regular mail.
Tracking services with Canada Post don't apply to regular mail. (Image: air mail in macro image by Alexey Klementiev from Fotolia.com)

Canada Post, which provides postal service for all regions of Canada, offers a number of products that include tracking services. When you send a letter using upgraded services such as Expresspost, Priority Post or registered mail or ship a package using regular or expedited parcel service, you can find out when your item was received by Canada Post, when the item was accepted by a foreign postal service, if leaving Canada, and when your item was delivered. Tracking services are not available for regular letter mail and small packet services.

By Tracking Number

Obtain a tracking number. Not all delivery formats allow for tracking. To track a letter or package, your item must have a bar code and you must have a receipt for the shipping. The tracking number will appear on your receipt as 16 numeric digits or a combination of 13 letters and numeric digits.

Go to the Canada Post website.

Choose “Track” from the home page menu.

Choose “By Tracking Number”.

Enter the tracking number of the item in the space provided.

Click “TRACK”.

By Reference Number

Check that you have a reference number. Reference numbers are used mostly by commercial shippers and are chosen by the shippers themselves.

Go to the Canada Post website and choose “Track” from the home page menu.

Choose “By Reference Number”.

Enter your reference number in the space provided.

Enter your item’s shipping date and expected arrival date. Since shippers choose their own reference numbers, there may be some duplication, so specifying your shipping dates helps to track your particular item.

Click “TRACK”.

By Delivery Card Notice Number

Go to the Canada Post website and choose “Track” from the menu.

Choose “By Delivery Card Notice Number.” A delivery card notice number appears on the card left at your address by a postal worker if you were unavailable to accept a package.

Enter your delivery card notice number in the space provided. You can find this 15-digit number near the bottom of your delivery card notice.

Click “TRACK”.

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