How do I Dispute a Balance Notice Letter?
Federal and state laws, such as the Equal Credit Opportunity Act, give you the right to dispute balances or billing errors under the guidance of the Fair Credit Billing Act. A dispute against a balance notice happens when a price on the balance is higher than the agreed amount, the goods are defective or you have already made a payment for the items.
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Instructions
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Write a letter to your company to dispute the payment. Address the letter to the billing inquires section of the company. In the statement, include your name, address, account number and a detailed description of the billing error. Tell the company why you think you should not have to pay the due balance.
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Gather your sales slips or other documents as evidence.
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Send the letter within 60 days after the billing error. If the bill reaches after 60 days, you will not be able to dispute the error.
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Take your letter to the post office and ask the representative to send the letter via certified mail. Request a receipt, so that you can have proof that the company received your dispute.
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Wait 30 days for the company to acknowledge the dispute. Whether or not you win your dispute, the company must resolve the issue within two billing periods.
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Withhold payment on the actual disputed amount during the investigation. Pay any part of the bill not in question, including any interest or finance charges.
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Pay the bill if the amount if correct. The company must send you a letter mentioning how much you owe and why you owe it. If the bill is incorrect, the company must send you a letter commenting on the corrections of the bill. The corrections must delete any late fees or finance charges.
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