How Do I Contact Sallie Mae for Education Information?

Sallie Mae, a company that specializes in options for saving, planning and paying for higher education, serves over 10 million student and parent customers. As such, it is vital that the company make itself readily accessible and available to its customers to answer financial questions, offer advice and provide educational information. Through the use of various communication mediums, customers can access representatives who can offer assistance.

Things You'll Need

• Computer with Internet access
• Contact information
• Telephone
• Email account
• Fax machine

Instructions

1. 

   Access the company web site at http://www.salliemae.com/content/contactus/index.asp. Contact with the customer service department is available in various forms, including telephone, fax and email. Dial 1-888-272-5543 to speak directly with a customer service representative Monday through Thursday, 8 a.m. -- 9 p.m. EDT; Friday 8 a.m. -- 8 p.m. EDT. Access to the automated Sallie Mae Interactive Voice Response Unit is available 24 hours a day, 7 days a week.

2. 

   Provide your 10 digit account number, if you're an existing customer, upon contacting a customer service representative via your preferred method. Refer to the account summary page to find your account number.

3. 

   Send and receive any necessary correspondence via fax at 1-800-848-1949, or via the postal service:

   Sallie Mae, Inc.

   ATTN: Correspondence

   PO Box 9500

   Wilkes-Barre, PA 18773-9500

Tips & Warnings

• Utilize the web site for access to account specific information, answers to frequently asked questions, and billing management.

• Between the hours of 11 p.m. Saturday and 7 a.m. Sunday, ET, the customer service system experiences weekly maintenance, and is unavailable to users.

• It is recommended that a Free Application for Federal Student Aid (FAFSA) be completed prior to any student loan application. FAFSA filing deadlines may be as early as the first week of January, depending upon the state or college.

• Direct access with a live customer service agent during peak hours can result in longer than expected wait times.

References

• Sallie Mae

Resources

• FAFSA