Anyone who travels regularly knows that getting from A to B through the air does not always go as smoothly as one hopes. Overbooking, bad weather and security or mechanical concerns are just a few of the issues that can prevent you from getting where you need to go. Air Canada has a number of customer service options to help passengers when things do not go as expected. In some cases, Air Canada may offer an electronic or paper travel voucher which can be used to refund the cost of a previously purchased ticket or discount the cost of a future ticket.
Electronic Travel Voucher (EMCO) Online
Go to the Air Canada website.
Click on “Contact Us”. This will bring up a list of Air Canada topics and services on which you can receive information.
Click on “To redeem your Electronic Voucher (EMCO) or Paper Voucher (MCO)”. This will bring you the travel vouchers page.
Click on “EMCO/TRAVEL VOUCHER REQUEST FORM”.
Fill out the voucher request form. You must fill in your name, telephone number and email address, your electronic travel voucher number and the ticket number, booking reference number, flight number, travel dates and departure and destination locations of the flight ticket to which you want to apply the value of the voucher. Keep in mind that you can only apply the value of the voucher toward flight tickets for which travel has already been completed using this method.
Submit your request. You will receive a credit for the amount of the voucher on the method of payment you used to purchase the flight ticket, such as your credit card. You should receive your refund within ten business days.
Electronic Travel Voucher (EMCO) by Phone
Call Air Canada reservations at 1-888-247-2262.
Speak to a booking agent to book a future flight.
Provide your electronic travel voucher number to the agent. When you have chosen your flight and are giving your payment information, tell the agent you have an electronic travel voucher and she will apply the amount of your voucher to the cost of your ticket.
Print the receipt or e-ticket itinerary if you have an electronic flight ticket. If you have a paper ticket, simply use the original ticket.
Include your electronic travel voucher (EMCO) or your paper travel voucher (MCO).
Send your ticket, itinerary or receipt and your original travel voucher to Air Canada refund services. Once Air Canada receives your voucher and ticket, they will credit the method of payment you used to purchase the ticket for the amount of the voucher.
Air Canada Refund Services - 859 PO Box 6475 Winnipeg, MB R3C 3V2 514-393-3333 aircanada.com