How do I Fix Apple iTunes 8 Crashes Using Windows XP?

Repair or reinstall iTunes 8 on your PC running Windows XP.

When Apple's iTunes 8 music program causes your Window-based PC to crash or freeze up, there might be a software error in the current version of iTunes that requires you to remove a hidden iTunes' configuration file on your computer. You should update the iTunes 8 software to the latest version of iTunes. You also should use the Microsoft Update tool on your computer to download and install updates for your Windows XP operating system, according to the official Apple support site.

Instructions

1. Double-click the "My Computer" icon on your desktop, then select "Tools" at the top of the My Computer window.

2. Select "Folder Options" from the drop-down menu. Select the "View" tab at the top of the Folder Options window. Click the circle next to "Show hidden files and folders," then click the "Apply" button to save the changes. Click "OK" to exit.

3. Click the address bar in the My Computer window, and enter "C:\Documents and Settings\All Users\ Application Data\Apple Computer\iTunes\SC Info" in the field. Press the Enter key to view the folder.

4. Right-click the "SC Info" file, and select "Delete" from the pop-up menu. Click "Yes" on the pop-up confirmation window to send the file to the trash.

5. Click the Start menu button on the desktop, then click the power button. Click "Restart" to restart your computer.

Tips & Warnings

• A simple reinstallation might resolve your iTunes startup issues. See Resources for the Apple iTunes update link.

References

• Apple: iTunes for Windows in Windows XP or Windows 2000 Doesn't Open After Upgrading
• Apple: iTunes for Windows XP: Troubleshooting Unexpected Quits, Freezes, or Launch Issues

Resources

• Apple: iTunes