Microsoft Outlook 2007 Won't Send Messages

You can troubleshoot issues with outgoing email in Outlook 2007.

With Outlook 2007, which is part of the Microsoft Office 2007 software suite, you can connect to a wide range of email accounts, including those using the POP, IMAP and Exchange protocols. When using Outlook 2007, you may have trouble sending messages for a variety of reasons. Troubleshooting the issue involves checking your Internet connection and ensuring that all server information is entered correctly.

Instructions

1. Check to make sure you have an active Internet connection. The easiest way to check your Internet connection is to open a web browser and attempt to navigate to a web page. If you do not have an active Internet connection, you will be unable to send messages in Outlook 2007.

2. Launch the Outlook 2007 application.

3. Go to "Tools" in the top menu bar and select "Account Settings."

4. Go to the "Email" tab at the top of the pop-up window.

5. Highlight the email account you are having trouble sending messages from and click the "Change" button.

6. Choose the correct mail protocol from the "Account Type" drop-down menu.

7. Re-enter the correct SMTP server address in the "Outgoing mail server" field and enter your account's user name and password.

8. Click the "More Settings" button and go to the "Outgoing Server" tab.

9. Check the box next to "My outgoing server (SMTP) requires authentication."

10. Close all of the account configuration windows and try to send a test message. If you already have messages in the Outlook 2007 outbox, you can click the "Send/Receive" button.

References

• Microsoft Support: How to troubleshoot Outlook when you cannot send or receive e-mail