How do I Fix a 30 Gig Video iPod When a Sad Face Appears?
When you turn on your iPod and see the image of an iPod with a sad face, there may be a hardware issue with the device that requires technical support. According to the official Apple support site, you may be able to correct the issue if you are able to activate disk mode, which turns it into a portable external hard drive. If your attempts to recover it are unsuccessful, you may have to seek help from Apple.
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Instructions
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Connect the iPod to your computer. ITunes will automatically load.
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Select the name of your iPod in the program's sidebar. Click "Enable disk use" in the Summary area of the iPod's Preferences pane.
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Click the Apply button to set your iPod to disk mode. Click the Eject button in the lower-right corner of iTunes.
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Unplug the iPod. Press the "Menu" button to test it. If the safe face icon does not appear, plug the cable back into the iPod and click the iPod's icon in the iTunes sidebar.
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Select the Restore button in the Summary area of the iPod's Preferences pane. Click the Restore button on the pop-up dialog box to confirm you want to erase and restore the device. The iPod must remain plugged into the computer while iTunes restores the device's settings.
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References
- Photo Credit Earphones on Purple image by JJAVA from Fotolia.com
